Cancellations & Refunds

• Order Cancellation: You can cancel your order within 24 hours by emailing support@thecrafistore.com.
• Returns: Accepted only for damaged or incorrect items within 48 hours of delivery (with unboxing video).
• Refunds: Processed within 5–7 working days to the original payment method after approval.
• Non-Returnable Items: Personalized or custom-made items are non-returnable unless damaged in transit.